Privacy Policy
At First Call Construction, we are committed to protecting your privacy and ensuring the security of your personal information.
About This Policy
This Privacy Policy describes how First Call Construction ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, contact us, or engage our services.
We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws. Please read this policy carefully to understand our practices regarding your personal information.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.
Information We Collect
Personal Information
We may collect the following personal information when you contact us, use our website, or engage our services:
- Name and contact information (email address, phone number, mailing address)
- Company name and job title (for business clients)
- Project details and requirements
- Financial information necessary for payment processing
- Communications with us
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on those pages
- Referring website or source
- Operating system
- Date and time of visits
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services
- Process and fulfill your requests for construction services
- Communicate with you about your project
- Manage our relationship with you, including invoicing and payment
- Provide customer support and address any inquiries or issues
To Improve Our Services
- Analyze website usage to improve user experience
- Develop new services based on user preferences and trends
- Research and statistical analysis to enhance our offerings
- Evaluate and improve our business processes
For Marketing and Communication
- Send you information about our services and special offers (if you've opted in)
- Provide updates about industry developments and news
- Invite you to events or webinars that may be of interest
- Conduct satisfaction surveys to improve our services
For Legal and Security Purposes
- Comply with legal obligations and respond to legal requests
- Detect, prevent, and address technical issues or fraud
- Enforce our terms and conditions
- Protect our rights, property, or safety, and that of our clients
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Data Encryption: We use industry-standard encryption technologies when transferring and receiving data.
- Secure Infrastructure: Our digital infrastructure includes firewalls, intrusion detection, and other security measures.
- Access Controls: We limit access to personal information to authorized employees on a need-to-know basis.
- Regular Audits: We conduct regular security assessments and audits to ensure our security practices remain effective.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the specific circumstances described below:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, project management software, communication tools). These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
Business Transfers
If First Call Construction is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
Protection of Rights
We may disclose personal information when we believe it is necessary to protect the rights, property, or safety of First Call Construction, our clients, or others.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- The right to access personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us at privacy@fccregina.ca. We will respond to your request within the timeframe required by applicable law.
Marketing Communications
You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly. Note that even if you opt out of marketing communications, we may still send you service-related communications.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. For more information about how we use cookies, please see our Cookie Policy.
Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
First Call Construction
Attention: Privacy Officer
123 Construction Avenue
Regina, SK S4P 3Y2
Email: privacy@fccregina.ca
Phone: (306) 555-0199
We will respond to your inquiry as soon as possible, usually within 30 days.